I’m happy to say that my 2005 book, “A Piece of the Pie: The Story of Customer Service at Publix,” is now available once again, after many years of being out of print. I’ve seen this book offered on line, used, for a penny (plus S&H) and I’ve seen it at used (rare) book sellers offered for over $160. Now, you can get the new edition, “hot out of the oven,” for only $11.95 (retail price) at Amazon.com, BarnesandNoble.com, and the like, or for less, when the book sellers start giving discounts.
ISBN 978-0-9768183.
It may not be great literature, but its an easy read and gives insight into the award-winning customer service of a fantastic company.
Joe
