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On this page you'll find information on these books by jwcarvin...
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A Piece of the Pie: The Story of Customer Service at Publix
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Cage Stories: Memories of Fatherhood and Creation
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Goose for Christmas
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Once in the Master's House
A Piece of the Pie: The Story of Customer Service at Publix (2005)
Publix Super Markets -- the largest employee-owned company in the world -- is nationally renowned for its superior customer service. Publix has been:
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Ranked America's favorite supermarket by a national consumer magazine
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The highest-ranked retailer in the nation according to the American Customer Satisfaction Index
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The nation's top-ranked supermarket among Fortune Magazine's most admired companies
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In Fortune's 2004 "Hall of Fame" as one of America's best places to work
For over 75 years, Publix's customers and admirers have asked what gets Publix people to deliver such superior service. In this book, the author (Publix's former VP of human resources) got help from customers and associates alike to share the story of how Publix achieves its superior customer service. Their stories, woven throughout the author's own, sometimes bring laughter and sometimes tears. Together, they describe what it is that makes shopping (and working) at Publix a pleasure.
"[C]aptures the heart of what Publix people are all about. These stories provide an insight into the spirit of Publix and our company's success."
-- Charlie Jenkins, Jr., former Publix CEO
"[The stories] keep you turning the pages."
-- Karen Brune Mathis, the Florida Times-Union
"A convincing case for the power of organizational culture."
-- Dan Beeman, Ph. D., Florida Institute of Government
"A great book..."
-- www.todaysgrocer.com (June, 2005. Vol. 49. No. 10.)
available at amazon.com
(Currently available only in store edition - with different cover photo than pictured above)Only $9.95
(for quantity discounts, contact the author.)
Cage Stories
Memories of Fatherhood and Creation(2000)
A collection of true stories about confinement, escape, and responsibility: from the author's escape from the confessional in his childhood church, to the escape (and subsequent complete transformation) of his pet monkey, Pepino, these stories can provide you a well-deserved escape from your own responsibilities.
Here's a sample of what others have said about Cage Stories:
"I finished the book last week and started it again. It's been that meaningful to me!"
-- Bill Rogers, New York, New York
"Wow! I began reading it at about 8 :00 p.m., and didn't stop until I was done. It sounds so cliche' but honestly: I laughed, I cried, I thoroughly enjoyed it."
-- Lisa Whale, Apollo Beach, Florida
"An excellent autobiography. In fact, the best I can remember reading..."
-- Bob Slaughter, North Palm Beach, Florida
"It was interesting... and rather inspirational."
-- Anne Beale, somewhere in S. Dakota
"I absolutely loved every bit of the book. I look forward to picking it up and reading it again some day."
-- Barbara Visser, Pharr, Texas
"Once started, [I] could not put it down."
-- Tom Sharpe, North Palm Beach, Florida
"It was very good."
-- Henry Bedford, Franklin, Tennessee
"I sat down in my room to read a couple of chapters and did not emerge until I had read the last page."
-- Sherry Hussey, Lakeland, Florida
"An amazing tale and very vividly recounted."
-- Gordon Whitman, Weston, Massachusetts
"I could hardly stand putting it down. I l;aughed and I cried."
-- Audrey Katros, Tampa, Florida
"I loved the book."
--Stella Carmody, Myrtle Beach, S.C.
$9.95 plus shipping and handling.
 Goose for Christmas
and Other Things We Didn't Quite Get Right
(2007)
A family's quest to make sense of an upside down world, featuring the historical cartoons of the late Charles W. Carvin
Once in the Master's House
A novel of a Greek slave in the ancient Roman world.
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